Assistants

An assistant is a secondary window that guides the user through an operation by breaking it into sequential steps. Assistants are useful for making complex operations less intimidating, as they restrict the information visible to the user at any given moment.

Because assistants provide a relatively small number of controls on the screen at any given time, they have sufficient space for inline documentation. Therefore, do not include a Help button in an assistant window. If you cannot make an operation sufficiently clear in an assistant without resorting to a Help button, you need to simplify it further.

Assistants do have major downsides. After using an assistant it is often hard to figure out where the individual settings aggregated into the assistant are stored. Often people will resort to re-running the assistant, re-entering many settings that they don't want to change.

Assistants are often used in situations where a better solution would be to simplify, or even better automate, the process. Before using an assistant to step people through a complex operation, consider if the operation can be fundamentally simplified so an assistant is unnecessary.

Window Commands:

Close, Minimize/Unminimize, Roll-up/Unroll

3.7.1. Introductory Page

The first page provides the user with the "big picture". Place the title of the assistant in the window's title bar and the assistant's title area, along with an optional picture. Beneath this, state the goal of the assistant, and, if it is not obvious, where the user can find the information the assistant will be asking for.

Title Format:

Assistant Title

Buttons:

Cancel, Forward

Figure 3-25Example of the first page of an assistant

3.7.2. Content Pages

Content pages contain the actual settings of the assistant. Summarize the type of setting present on each content page in its title area. For example, Mail Server.

Title Format:

Assistant Title - (Current Page of Total Pages)

Buttons:

Cancel, Back, Forward

3.7.3. Last Page

The last page should summarize the settings that will be changed by the assistant, and how the user can modify them later.

Title Format:

Finish Assistant Title

Buttons:

Cancel, Back, Finish